Our Frequently Asked Questions
What are your hours of operation?
Our physical therapists are very flexible and willing to work with your schedule. We understand it is difficult to take time away from work for visits. During your initial evaluation you and your therapist can discuss a treatment schedule that coincides with your personal schedule. If necessary, clinic hours can run anywhere from 7am-6pm but advertised hours are 8am-5pm.
Will my insurance pay for treatment. What would I have to pay each visit?
Most insurance plans cover outpatient therapy. Usually, there is a deductible and/or a co-payment for each visit. Once you schedule your visit and you have provided the receptionist with your insurance card and information, he or she will verify your benefits for you and let you know what your estimated cost will be before and after your insurance covers your treatments. If you have any insurance questions or would like to have your benefits verified prior to treatment please call (701) 364-APEX and our receptionist will be happy to assist you.
Do I need to be referred by my doctor?
Some insurances do not require a referral from a doctor. For instance, if you are a Blue Cross Blue Shield of North Dakota or Minnesota with no insurance affiliations or a Heartland Healthcare Network affiliation, a doctors referral is not required prior to scheduling your appointment with one of our physical therapists.
What do I need to bring?
On your initial visit, please bring a doctor referral if available, your insurance card, a list of any medications you may be taking, and any other appropriate billing information.
What should I wear?
All physical therapy exams are private. Loose-fitting, comfortable clothing is recommended and shorts if you are being treated for anything from your hips down to your feet.
How long is each visit?
Each visit will take about an hour.
What should I expect during my initial visit?
To initiate a program of therapy, the therapist will do a thorough examination of the patient. This includes obtaining a patient history and selecting and performing specific tests and measurements to obtain data and information on your condition. Your therapist will develop a personalized treatment plan for you and discuss your road to recovery.
In addition to the evaluation, what else will be involved in my treatment?
Therapists may use one or a combination of the following interventions to achieve treatment goals:
- Therapeutic exercises
- Functional training in self care and home management
- Manual therapy techniques (soft tissue and joint mobilization)
- Physical agents, mechanical and/or thermal modalities
- Electrotherapeutic modalities
- Educational and/or application of assistive, adaptive, and protective devices and equipment
How often are my treatments? How long do they last?
Frequency and duration of treatment will be determined by your physician or after the initial evaluation by your therapist. Each individual is different as is each physical condition that requires treatment.
What is a physical therapist?
Physical Therapists are licensed health care professionals who are experts in musculoskeletal dysfunctions. Therapists are trained to analyze movement and identify abnormal mechanics. From this assessment, a physical therapist will treat a dysfunction with manual skills that will accelerate the recovery process.
Do you provide any special services for women?
Physical therapy can be effective treatment for incontinence, pelvic floor weakness/pain, pre and post natal pain and dysfunction, post gynecological surgery, and many other conditions common to females. Brooke Erstad, PT, DPT has received her Certificate of achievement in Pelvic Physical Therapy (CAPP). Because of the extensive training and study involved, CAPP providers understand the complex intricacies of the pelvic floor and are therefore well-equipped to treat patients who have undergone hysterectomy or suffer form pelvic pain and other pelvic conditions. Pelvic floor therapy sessions often include gentle muscle release, biofeedback retraining and self-management techniques to help patients improve their quality of life.
What can I do to get better while I’m at home?
Your therapy program will include a home program to be carried out independently. Our therapists use patient-related instruction to educate the patient and patient’s families or care givers when necessary, about the patient’s current condition, treatment plan, and future transition to home, work, or community roles.
Where are you located?
We have three locations:
Our main clinic is located in West Fargo at 1420 9th St E Suite 401, West Fargo, ND 58078.
We also have a clinic in LaMoure at 203 7th St, Suite 2, LaMoure, ND 58458 and Jamestown at 1008 10th St SE, Jamestown, ND 58401.
